25 July 2009
I so hate it when a customer care guy says, “But no one else seems to have a problem…” Come on, GIMME A BREAK! You mean I’m calling you for cheap thrills? Do I look like I care if no one else seems to be having the same problem? I do!
A small example of a usual phone conversation with my mobile service provider call centre guys. “I haven’t got my phone bill/an alert SMS from you. I don't know how much I owe you. As usual” CCE: “Oh! I am sorry.” Silence.
Tell me, wouldn’t you wonder? So I mutter a care-to-tell-me-the-amount-due. CCE: “I’m sorry for the inconvenience.” Silence. And a bored one.
Time to take charge, I think. “Look here, abc, it doesn’t matter if you are sorry or not. I need to know how much I need to pay!” CCE: “Well, we can make sure you get e-bills in the future, but we can’t do much about the past.” Man! He was daft!! He continues: “You WILL get your bill this time. Trust me.” Like hell I do! I bark at him, which gets me my answer, finally.
Ok…another thing, I haven’t been getting text messages from my friends for the last one week – none at all. Earlier, it’d be one-off, now it’s worse & frequent. CCE: “No? Sorry, but we haven’t heard of this complaint from anyone else.” Silence. A dead one, this time.
Was I wrong if I lost it? So, just because no one has complained to your oh-so-super-screwed company, does that make me a psycho who thrives on giving cc guys calls through the day? Snicker. Not mine. His.
I asked to be connected to his supervisor, complained(read: ranted) and got a whole load of promises. Out of sheer rage, I also lodged a formal complaint against the cc guy, sent a ‘VERY BAD’ as an option answer to the post-cc text message service they have, AND answered all the questions in a negative when I got a call-back from the company, asking about the cc guy. Sounds spiteful, but if this is what you are doled out each time you want a solution, so be it. And, it wasn’t a phone fault. I had my cell checked twice.
I have, since, changed my service provider.
Unfortunately, this one’s worse. I can’t even begin to tell you how dead they sound. Sigh!